The hotel is located on the shores of Lake Taupo. Guests will only be a short walk from the beach where they can relax and swim. When staying at the Chalet Eiger, guests will also be able to visit the town, where they can find restaurants, bars, and shops. They can visit the Tongariro National Park and Waitomo Caves as well. Reaching some destinations is possible on foot. To reach areas that are not as close to the Chalet Eiger, including the airport, guests can use public transportation or rental cars.

All of the units at the Chalet Eiger feature a balcony that provides a view of the surrounding area. The rooms have modern amenities such as work desks, bathrooms, and iron and ironing boards.

Those who stay at the Chalet Eiger will be able to start each day with a Continental breakfast. The hotel has an in house restaurant that serves a variety of cuisine. The hotel also has a lounge where guests can relax with a drink.